Quality service
Dear customers,
Please refer to the authorized officers or agents of the Bank wearing the office badges only for consulting on lending.
Do not take advices from unauthorized persons.
Dear Clients of "BTA Bank" JSC!
Quality Service operates in the bank aiming at the improvement of the quality and level of service for the bank’s clients. One of the directions of the Service’s activity is clients complaint handling.
If You have problems while being serving in our bank You may file a complaint to Quality Service by any channel therebelow. We will be grateful if You find a moment to inform us about gaps in our work as we believe that the clients comments on the bank service quality is an invaluable contribution to our business development.
You can share you proposals, ideas, advices on how to improve and optimize bank products and procedures. Each Your proposal will be considered by the bank’s specialists and Quality service officers will contact You to inform the results.
Your comments and proposals will form the basis for taking decisions on changes in the bank’s work in order to satisfy full range of Your demands and improve the quality of servicing as well as to correct and prevent future mistakes.
For the clients convenience we propose several ways of complaint filing and suggestion making to improve the service quality:
- call to Call centre:
271-44-33 - Almaty
8-8000-800-111 –toll-free phone number is accessible from landlines within Kazakhstan - written complaint by fax + 7 (727) 250-02-24
- filing of electronic form of the complaint «kachestvo.kz»