User instruction

Conduct of financial operations in Сash & Pay terminals

Dear customer!

For successful conduct of necessary operation, please take into account the following information:

banknotes need to be inserted into cash acceptor one by one until necessary amount is accumulated (the amount is refreshed on the display after each note is inserted);
change is not available neither accepted notes are given back, that’s why be careful when entering any data;
only tenge are accepted;
conduct of operations in payment terminal is possible in two ways: by crediting cash and making noncash payment from BTA Bank payment card (BTA Card/SmartAlemCard, VISA, MasterCard).

In case any unforeseen circumstances occur, contact the Call Center of BTA Bank JSC by the following phone numbers:

+7 (727) 2 500 111, 2 500 222 – for Almaty;
0577 – free of charge number for Beeline subscribers around Kazakhstan;
8 8000 800 111 – toll-free number around Kazakhstan;
Or apply to the consultant at any unit of the Bank.

The following sections describe the order of actions when using Cash & Pay terminals.

Making payments:

In order to pay for the services in Cash&Pay terminal, press the button on the terminal screen corresponding to the type of payment. Then choose the name of the company for which services you are about to make a payment;
Enter the number of requested parameter: personal account, phone number, agreement number, TIN and other, using the keyboard on the terminal screen. When entering parameters for payment, follow the instructions on the terminal screen;
When paying for mobile communication services (Beeline, K-cell, Dalacom, Pathword, NEO), you need to correctly enter the number of mobile phone consisting of 10 digits without "8";
When paying for Kazakhtelecom JSC services, you need to enter the phone number with a city code;
After entering, please carefully check entered data and press “CONFIRM” button on the terminal display;
Terminal will check the correctness of the entered parameter and will offer you to enter cash. When ready to accept cash, cash acceptor will flash with green light (at the right side below the display);
Terminal charges fee for acceptance of payment. The amount of fee is displayed on the terminal screen when entering cash. Fee is charged from the amount of payment, therefore for the avoidance of doubt please calculate the amount of entered cash in accordance with the simple formula: AMOUNT OF PAYMENT + AMOUNT OF FEE;
по завершении операции данные о платеже будут переданы на обработку, а терминал распечатает чек. Рекомендуется сохранять полученный чек.

Payment of taxes:

In Cash&Pay terminals you have an opportunity to pay for all types of taxes according to the budget classification code, as well as road police fines;
In order to make a payment for taxes in Cash&Pay terminals, press “PAYMENTS” on the terminal screen, then “PAYMENT OF TAXES” and press the button corresponding to the type of tax payment, then press “CONFIRM”;
Further you will be offered to choose the payment purpose code - PPC (“Payment of tax”, “Payment of fine”, or “Past years arrears”). With the help of sensor “UP” and “DOWN” buttons select necessary PPC and press “CONFIRM”;
The terminal will offer you to choose a tax authority in which favor the payment is to be made. If the screen does not display your necessary tax body, choose "ENTER the code of tax authority" and enter the first 4 digits of TIN, with the help of which the system will find a CTA;
Then enter TIN number and press "CONFIRM" button. The terminal will display the information about the taxpayer, CTA and the type of tax to be paid and will offer you to enter cash one by one. When ready to accept cash, cash acceptor will flash with green light (at the right side below the display);
Terminal charges one hundred (100) tenge fee for acceptance of each payment. Fee is charged from the amount of payment, therefore for the avoidance of doubt please calculate the amount of entered cash in accordance with the simple formula: AMOUNT OF PAYMENT + AMOUNT OF FEE;
Upon completion of the operation payment data will be sent for processing, and the terminal will print out the check. It is recommended to keep the received check;
In case of entering the amount exceeding the necessary amount of payment, overpaid amount will be taken into account by the Tax Committee and transferred to the following month or year, and, accordingly, you will be able to make the next payment less overpaid amount.

Repayment of loans of BTA Bank JSC, BTA Ipoteka JSC:

In order to make a repayment of loan or payment of agency agreement issued by BTA Ipoteka JSC or BTA Bank JSC, press “REPAYMENT OF LOAN” button on the terminal screen, then choose the type of loan;
Enter the number of bank loan agreement or number of the agreement, by using the terminal display keyboard, then press "CONFIRM";
Terminal will check the loan agreement number and ask you to enter the payer’s TIN, whose name the agreement is registered to; then it will ask you to enter cash. When ready to accept cash, cash acceptor will flash with green light (at the right side below the display);
Terminal charges one hundred (100) tenge fee for acceptance of each payment in favor of BTA Ipoteka JSC or BTA Bank JSC. Fee is charged from the amount of payment, therefore for the avoidance of doubt please calculate the amount of entered cash in accordance with the simple formula: AMOUNT OF PAYMENT + AMOUNT OF FEE;
In case of entering the amount exceeding the necessary amount of monthly payment, overpaid amount will be taken into account by the company and transferred to the following month, and, accordingly, you will be able to make the next payment less overpaid amount;
Upon completion of the operation payment data will be sent for processing, and the terminal will print out the check. It is recommended to keep the received check.

Replenishment of deposit/current accounts with BTA Bank JSC:

In order to credit cash to deposit/current account, press “REPLENISHMENT OF THE ACCOUNT” button on the terminal screen, then “REPLENISHMENT OF THE DEPOSIT OR CURRENT ACCOUNTS”. To replenish on-demand accounts, press “REPLENISHMENT OF DEPOSIT ACCOUNT” button;
After that you will be offered to “CHOOSE THE BRANCH WHERE DEPOSIT ACCOUNT WAS OPENED”. By pressing "UP" or "DOWN" sensor buttons, choose necessary name of the branch where the account is registered and press "CONFIRM";
Enter your account number by using the terminal display keyboard, then press "CONFIRM";
Terminal will check the personal account number and ask you to enter your deposit account number and currency of the account for confirmation;
When ready to accept cash, cash acceptor will flash with green light (at the right side below the display). Replenishment of deposit and current accounts in Cash&Pay terminals is made without charges;
Upon completion of the operation payment data will be sent for processing, and the terminal will print out the check. It is recommended to keep the received check;
When replenishing multicurrency accounts, the amount accepted in tenge will be converted into currency account at the current rate of the bank. Crediting of funds to the account is made online.

Replenishment of payment cards of BTA Bank JSC:

With the help of Cash&Pay payment terminal you have the opportunity to replenish local (SmartAlem Card) and international cards of BTA Bank - VISA and MasterCard, and to transfer funds from card to card issued by BTA Bank JSC;
In order to replenish your card in Cash&Pay terminals, choose “REPLENISHMENT OF THE ACCOUNT” item by pressing the respective button on the terminal screen, then press “REPLENISHMENT OF THE CARD”;
After that terminal will offer you to enter the full number of the receiver’s card. With the help of sensor buttons or keyboard buttons (located below the terminal screen) enter the full number of the card and press "CONFIRM" button (if necessary, you may correct the number by pressing “CORRECT” button). To avoid errors, please check the entered number once again before pressing “CONFIRM” button;
After that enter bank notes one by one until you replenish necessary amount (the amount is displayed on the screen) and press "CONFIRM";
Cash&Pay terminals charge fees for replenishment of payment cards. The amount of fee is as follows:
- For the amount up to 100 000 tenge (inclusive) – 100 tenge;
- Over 100 000 tenge – 0.1% (withheld from the credited amount);
Upon completion of the operation payment data will be sent for processing, and the terminal will print out the check. It is recommended to keep the received check;
When replenishing currency cards the accepted amount in tenge will be converted into the currency of card account at the current rate of the bank;
Crediting of funds to the account will be made within four hours, depending on the banking day (from 9-00 to 18-00).